Privacy Policy

Privacy Policy

This Privacy Notice discloses the privacy practices for www.InfinitePetals.com and applies to information collected by this website and through any other interactions with Infinite Petals, its online platforms, or its subsidiaries.

It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.

• What choices are available to you regarding the use of your data.

• The security procedures in place to protect the misuse of your information.

• How you can correct any inaccuracies in the information.

We reserve the right to update this Privacy Policy from time to time. By using our site and submitting Personal Information online, you agree to the terms of the Privacy Policy in effect at the time of your submission.

What Information We Collect and How We Use It

Infinite Petals does not collect personally identifiable information unless you voluntarily provide it, such as through online inquiries or forms. Information you provide, including your name, email address, phone number, or delivery details, is used to:

• Respond to your inquiries about our services or products.

• Fulfill flower delivery or service requests.

• Improve your shopping experience on our website.

With your permission, we may also share information about our products, promotions, or services that we believe may interest you.

Cookies:

We use cookies to enhance your website experience, such as saving your preferences or tracking repeat visits. Cookies also help us understand how visitors interact with our site to improve usability.

Sharing Your Information

Infinite Petals does not sell your personal information. However, we may share your information with trusted service providers who assist us in operating our website, processing orders, or delivering flowers. These third parties are obligated to use your information solely for the services they provide and must comply with this Privacy Policy.

Your Rights

You can contact us at any time to:

• Review the data we have about you.

• Request corrections to any inaccurate data.

• Express concerns about how we use your information.

For privacy-related inquiries, please contact us at:

Email: PrivacyConcern.InfinitePetals@gmail.com

Phone: (919) 307-4063

If you feel we are not abiding by this Privacy Policy, please send your concerns to our headquarters:

Email: Info@InfinitePetals.com

Security

We prioritize the protection of your information. Sensitive data submitted through our website is encrypted and stored in a secure environment. Only employees or authorized third-party service providers who need this information to perform a specific job (e.g., processing an order or resolving customer inquiries) are granted access.

California Residents’ Privacy Rights

This section applies to California residents in accordance with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

What Information We Collect

To serve you better, we may collect personal information such as your name, email address, delivery address, and purchase history. We also gather website interaction data, such as IP addresses and geolocation, to improve your user experience.

Your Rights Under CCPA

California residents have the right to:

1. Request Disclosure: Ask what personal information we have collected, used, or shared over the past 12 months.

2. Request Deletion: Request that we delete personal information we have collected about you.

3. Opt-Out of Data Sharing: Direct us not to share your personal information with third parties.

To make any of these requests, contact us:

• Email: PrivacyConcern.InfinitePetals@gmail.com

• Phone: (919) 307-4063

We will respond to your request within 45 days and may extend this period by another 45 days if needed, with prior notice.

Non-Discrimination Policy

Infinite Petals will not discriminate against you for exercising your rights under the CCPA.

Mailing Address for Privacy Concerns:

Infinite Petals

Attn: Privacy Team

4325 Glenwood Ave

Raleigh NC 27612

Refund Policy 

Refund & Replacement Policy

At Infinite Petals, we are committed to providing exceptional products and ensuring customer satisfaction. Please review our policies regarding refunds, substitutions, and warranties for all our offerings.

Refund Policy for Fresh Flowers

We guarantee the quality and freshness of our flowers. Refunds or replacements may be offered under the following conditions:

1. Eligibility for Refunds or Replacements

• Damaged or Defective Flowers: If flowers arrive damaged, wilted, or do not meet our quality standards.

• Incorrect Order: If the delivered arrangement does not match the order (e.g., incorrect flowers, size, or missing items).

• Late Delivery: If flowers are not delivered on the scheduled date due to our error (excludes delays caused by incorrect address or recipient unavailability).

2. Conditions for Claims

• Claims must be made within 24 hours of delivery.

• Clear photos of the arrangement and proof of purchase (order confirmation or receipt) are required.

3. Non-Refundable Situations

• Flowers that were not properly cared for (e.g., not placed in water or exposed to extreme conditions).

• Delivery issues caused by incorrect or incomplete address details provided by the customer.

4. Refund Process

• Refunds are issued to the original payment method within 5-7 business days upon claim approval.

• Customers may opt for a replacement arrangement of equal value instead of a refund.

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Substitution Policy for Fresh Flowers

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Due to seasonal and supply constraints, substitutions may be necessary to fulfill your order. Rest assured that any substitutions will be of equal or greater value while maintaining the arrangement’s overall aesthetic and quality.

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Preserved Flowers Warranty

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Our preserved flowers include a 5-year warranty. If any natural deterioration occurs within this time frame (excluding improper care or handling), we will replace the arrangement with one of equal value.

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Conditions for Warranty Claims:

• A clear photo of the affected preserved flowers must be provided.

• Replacement eligibility will be determined based on inspection and confirmation of natural causes.

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Green Plants Warranty

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All green plants are covered under a 30-day warranty. If the plant experiences natural damage within this period (excluding neglect, overwatering, or exposure to harsh conditions), we will replace it  the same plant or one with one of equal value.If its not available.

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Conditions for Warranty Claims:

• Photos of the plant must be submitted to determine if the issue resulted from natural causes.

• Replacement eligibility will be determined following an inspection of the evidence provided.

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Rose Bear Refund & Warranty Policy

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1. Refund Policy:

• Refunds are available for unopened Rose Bears only.

• Claims must be submitted within 24 hours of delivery, with proof of purchase and photos provided.

2. Warranty:

• Rose Bears come with the same 5-year warranty as preserved flowers. If any natural damage occurs within this period (excluding improper care or handling), a replacement of equal value will be provided.

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Conditions for Warranty Claims:

• A clear photo of the affected Rose Bear must be submitted for inspection.

• Eligibility for replacement is determined based on confirmation of natural causes.

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Contact Us

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If you have any concerns or need to file a claim, please reach out to us:

• Phone: (919) 307-4063

• Email: Info@InfinitePetals.com

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We are committed to resolving your concerns promptly and ensuring your satisfaction. Thank you for choosing Infinite Petals!

This Privacy Policy was last updated on June 2022.

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