Terms Of Use
Privacy Policy
NFINITE PETALS
WEBSITE TERMS, PRIVACY & CUSTOMER POLICIES
1. MOBILE TERMS OF USE
The Infinite Petals mobile message service (the “Service”) is operated by Infinite Petals (“Infinite Petals,” “we,” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”).
We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time. Your continued use of the Service following the effective date of any changes constitutes your acceptance of those changes.
SMS/Text Messaging Consent
By consenting to Infinite Petals’ SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Infinite Petals through your wireless provider at the mobile number you provided, even if your mobile number is registered on a state or federal Do Not Call list.
Text messages may be sent using an automatic telephone dialing system or other technology.
Promotional messages may include promotions, specials, marketing offers, and cart reminders.
You understand that enrollment in this program is not required to make purchases from Infinite Petals. Your consent is not a condition of purchase, and participation is entirely voluntary.
Messaging Charges
Infinite Petals does not charge for the Service. However, you are responsible for charges and fees imposed by your wireless provider.
Message frequency varies. Message and data rates may apply.
Opt-Out Instructions
You may opt out of the Service at any time by texting STOP to the number from which you receive Infinite Petals marketing messages or by clicking an unsubscribe link when available.
You will receive a one-time opt-out confirmation message. No additional marketing messages will be sent through that program unless you initiate a new subscription.
If you have subscribed to multiple Infinite Petals messaging programs, you may need to opt out of each program separately.
Customer Support
For assistance, text HELP to the number associated with the Service or email Info@InfinitePetals.com.
Telephone Number Changes
Infinite Petals may change the short code or telephone number used to operate the Service and will notify subscribers of applicable changes.
Messages sent to discontinued numbers may not be received.
Carrier Responsibility
Wireless carriers are not liable for delayed or undelivered messages.
Customers agree to provide a valid mobile telephone number and update their enrollment if their number changes.
Limitation of Liability
To the extent permitted by applicable law, Infinite Petals is not responsible for failed, delayed, or misdirected delivery of information transmitted through the Service.
For information about how we collect and use personal information, please review our Privacy Policy.
Last Updated: February 2026
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2. PRIVACY POLICY
This Privacy Policy describes the privacy practices of Infinite Petals and applies to information collected through www.InfinitePetals.com, our online platforms, and other interactions with our business.
This policy explains:
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What personal information we collect.
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How that information is used and shared.
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Your choices regarding your personal information.
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How we protect customer information.
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How customers may request corrections or exercise applicable privacy rights.
Infinite Petals reserves the right to update this Privacy Policy periodically.
Information We Collect
Infinite Petals collects personal information voluntarily provided by customers through purchases, online inquiries, order forms, and other business interactions.
Information may include:
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First and last name.
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Email address.
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Telephone number.
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Billing and delivery addresses.
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Recipient information.
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Purchase history.
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Delivery instructions.
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Website interaction information.
How We Use Personal Information
We use customer information to:
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Respond to inquiries about our products and services.
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Process and fulfill purchases.
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Coordinate floral deliveries.
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Communicate with customers and recipients.
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Provide customer support.
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Improve the shopping experience.
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Send promotional communications when authorized.
Cookies
Infinite Petals uses cookies to improve website functionality, remember customer preferences, and understand website activity.
Cookies may help us recognize returning visitors and improve our services.
Sharing Personal Information
Infinite Petals does not sell personal information.
We may share information with trusted service providers who assist with website operations, payment processing, order fulfillment, and floral deliveries.
These providers are expected to use personal information only for authorized business purposes and protect it appropriately.
Your Privacy Rights
Customers may contact Infinite Petals to:
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Request access to personal information.
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Request corrections to inaccurate information.
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Request deletion where applicable.
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Raise concerns about how information is collected or used.
Privacy inquiries may be directed to:
Email: PrivacyConcern.InfinitePetals@gmail.com
Phone: (919) 307-4063
Additional concerns may be submitted to:
Information Security
Infinite Petals prioritizes the protection of customer information.
Sensitive information submitted through our website is encrypted and stored in a secure environment.
Access to personal information is limited to employees and authorized service providers who require it to perform their assigned responsibilities.
California Residents’ Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.
These rights may include:
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Requesting information about personal data collected, used, or disclosed.
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Requesting deletion of eligible personal information.
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Requesting correction of inaccurate information.
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Exercising applicable rights concerning the sale or sharing of personal information.
To submit a privacy request:
Email: PrivacyConcern.InfinitePetals@gmail.com
Phone: (919) 307-4063
We will respond to verified requests within applicable legal timeframes.
Where the CCPA applies, requests generally must be addressed within 45 calendar days, subject to permitted extensions.
Non-Discrimination
Infinite Petals will not unlawfully discriminate against customers for exercising applicable privacy rights.
Mailing Address for Privacy Concerns
Infinite Petals
Attn: Privacy Team
4325 Glenwood Ave
Raleigh, NC 27612
Privacy Policy Last Updated: June 2025
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3. RECIPIENT INFORMATION, COMMUNICATION & DELIVERY POLICY
At Infinite Petals, we are committed to providing an exceptional floral delivery experience.
To ensure accurate, timely, and professional service, customers are required to provide complete and accurate recipient information when placing an order.
Required Recipient Information
All delivery orders must include:
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Recipient’s complete first and last name.
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Complete delivery address, including apartment, suite, or unit number, where applicable.
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A valid telephone number where the recipient can be reached directly by our delivery team.
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Necessary delivery instructions, including building access codes or special entry requirements.
Telephone & Communication Requirements
Infinite Petals coordinates deliveries through direct telephone communication and officially authorized business channels.
WhatsApp is not an accepted method of communication for delivery coordination.
WhatsApp-only contact information does not satisfy our recipient telephone requirements.
International customers are welcome to place orders. However, a valid telephone number that permits direct communication with the recipient must be provided.
Customer Responsibility
The purchaser is responsible for ensuring that all recipient information is accurate, complete, and current at the time of purchase.
The purchaser is also responsible for ensuring that the recipient or an authorized individual is available to accept the delivery.
Infinite Petals is not responsible for delays or unsuccessful delivery attempts resulting from incomplete or inaccurate recipient information, inaccessible delivery locations, or recipient unavailability.
Delivery Attempts & Additional Fees
Our standard delivery service includes one delivery attempt.
If delivery cannot be completed because the recipient is unavailable, cannot be reached, or access to the delivery location is restricted, additional delivery attempts may require a separate redelivery fee.
Applicable redelivery charges will be communicated before additional delivery services are performed.
Infinite Petals reserves the right to postpone delivery until the necessary recipient information has been provided.
Delivery Confirmation & Photographic Documentation
All deliveries require an in-person handoff to the recipient or an authorized individual, along with a signature acknowledging receipt.
Photographic documentation of the delivered arrangement is available upon request and is not automatically provided with every order.
Requests for delivery photographs may be submitted to Info@InfinitePetals.com.
Photographic documentation is subject to availability.
Floral arrangements will not be left unattended unless an exception has been expressly authorized by Infinite Petals by the client in writing.
Delivery Service Area
Infinite Petals provides floral delivery services within designated delivery areas, including Raleigh, Durham, and surrounding communities within our established service radius.
Orders requesting delivery outside our standard service area are subject to review and approval.
Additional delivery charges may apply to destinations outside our standard service area.
Applicable charges must be confirmed before additional delivery services are performed.
Infinite Petals reserves the right to decline delivery requests outside our established service area.
Acknowledgment of Delivery Terms
By completing a purchase with Infinite Petals, customers acknowledge responsibility for providing accurate recipient information and complying with our delivery and communication requirements.
Failure to provide the required information may result in delivery delays, unsuccessful delivery attempts, or additional delivery charges.
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4. REFUND & REPLACEMENT POLICY
At Infinite Petals, we are committed to providing exceptional products and ensuring customer satisfaction.
Please review our policies regarding refunds, substitutions, replacements, and warranties.
Fresh Flowers – Refund & Replacement Eligibility
Refunds or replacements may be offered under the following circumstances:
Damaged or Defective Flowers
Flowers arrive damaged, wilted, or fail to meet our established quality standards.
Incorrect Orders
The delivered arrangement materially differs from the confirmed order, including incorrect flowers, size, or missing items.
Late Delivery
Flowers are not delivered on the scheduled delivery date due to an error attributable to Infinite Petals.
This excludes delays caused by incorrect delivery information or recipient unavailability.
Conditions for Claims
All claims must meet the following requirements:
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Claims must be submitted within 24 hours of delivery.
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Clear photographs of the arrangement must be provided.
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Proof of purchase, including the order confirmation or receipt, is required.
Non-Refundable Circumstances
Refunds are not available for:
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Flowers damaged due to improper care.
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Flowers exposed to extreme temperatures or unsuitable conditions after delivery.
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Delivery issues caused by incorrect or incomplete address information provided by the customer.
Refund Processing
Approved refunds are issued to the original payment method within 5–7 business days.
Customers may request a replacement arrangement of equal value instead of a refund, subject to claim approval.
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5. FLORAL ARRANGEMENT PICK-UP POLICY
To ensure the security and accuracy of all orders, the following requirements apply to every in-store pick-up.
Proof of Purchase
Customers must present the original receipt, either printed or digital.
The receipt must display the order number and purchaser’s name.
Valid Photo Identification
A government-issued photo ID is required.
Accepted identification includes:
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Driver’s license.
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State-issued identification card.
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Passport.
The name on the identification must match the purchaser’s name on the receipt or order record.
Authorized Pick-Up
If someone other than the purchaser will collect the order, the purchaser must provide advance authorization by email through our website.
The authorized individual must present:
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Their own valid government-issued photo identification.
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A digital or printed copy of the order receipt.
Without prior authorization, the order will not be released.
Verification & Sign-Off
All customers must sign a pick-up confirmation acknowledging receipt of the correct items in satisfactory condition.
Once the arrangement leaves the premises, Infinite Petals is not responsible for subsequent loss, damage, or changes in condition caused by transportation, temperature, or improper handling.
Pick-Up Time Window
Orders must be collected within the designated pick-up window stated on the receipt.
Unclaimed orders may be discarded or resold after 24–48 hours because fresh flowers are perishable.
Refunds will not be issued for missed pick-ups.
Order Modifications
Changes to recipient names, arrangement designs, or other order details must be requested before the scheduled pick-up date.
Changes cannot be made at the time of pick-up.
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6. SUBSTITUTION POLICY FOR FRESH FLOWERS
Due to seasonal availability, supply limitations, and other circumstances beyond our control, floral substitutions may occasionally be necessary.
Any substitutions will be of equal or greater value while maintaining the arrangement’s overall aesthetic, quality, and design integrity.
Infinite Petals is committed to preserving the beauty and luxury of every arrangement.
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7. PRESERVED FLOWERS WARRANTY
Infinite Petals preserved floral arrangements include a five-year warranty.
If natural deterioration occurs during the warranty period, excluding improper care or handling, Infinite Petals will replace the arrangement with one of equal value.
Warranty Claim Requirements
Customers must submit:
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Clear photographs of the affected preserved flowers.
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Proof of purchase.
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Information describing the condition of the arrangement.
Replacement eligibility will be determined following inspection and confirmation that deterioration occurred naturally.
Damage caused by improper care, handling, or environmental exposure is excluded.
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8. GREEN PLANTS WARRANTY
All green plants are covered by a 30-day warranty.
If a plant experiences natural deterioration during the warranty period, excluding neglect, overwatering, or exposure to unsuitable conditions, Infinite Petals will replace it with the same plant.
If the original plant is unavailable, a replacement of equal value may be provided.
Warranty Claim Requirements
Customers must submit clear photographs of the affected plant.
Replacement eligibility will be determined following inspection and confirmation that the damage resulted from natural causes rather than improper care.
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9. ROSE BEAR REFUND & WARRANTY POLICY
Refund Eligibility
Refunds are available for unopened Rose Bears only.
Claims must be submitted within 24 hours of delivery and include:
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Proof of purchase.
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Clear photographs of the product.
Five-Year Warranty
Rose Bears include the same five-year warranty provided for preserved flowers.
If natural deterioration occurs within the warranty period, excluding improper care or handling, a replacement of equal value will be provided.
Warranty Claim Requirements
Customers must submit clear photographs of the affected Rose Bear.
Replacement eligibility is determined following inspection and confirmation that the damage resulted from natural causes.
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10. IN-STORE PURCHASE & PICK-UP POLICY
To ensure every transaction is clear and secure, the following terms apply to purchases made in-store.
Proof of Purchase & Identification
A valid government-issued photo ID is required for credit or debit card transactions.
The name on the identification must match the name on the payment card and receipt.
Receipts must be retained and presented for order inquiries or pick-ups.
Purchase Authorization
Customers must sign a purchase acknowledgment or receipt confirming:
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The order details and total amount are correct.
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The arrangement was received in satisfactory condition, when applicable.
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They understand the applicable terms of sale.
Customers purchasing arrangements for another individual must specify the recipient’s name and authorized pick-up details.
Quality & Condition
Customers are encouraged to inspect arrangements before completing payment or taking possession.
Once flowers leave the premises, Infinite Petals is not responsible for damage, wilting, or changes in condition caused by transportation, weather, improper storage, or handling.
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11. PURCHASE AGREEMENT
By completing a purchase with Infinite Petals, customers acknowledge and agree to the following terms.
Final Sales
Fresh flowers, preserved flowers, and plants are perishable or handcrafted products.
Sales are final except where a refund, replacement, or warranty remedy is expressly available under the applicable product policy or required by law.
Cancellations & Order Changes
Cancellation or modification requests must be submitted before the order enters preparation.
Requests received after preparation begins are subject to review and may be declined.
Refunds & Exchanges
Refunds and exchanges are subject to the eligibility requirements outlined in the applicable Refund & Replacement Policy or Product Warranty.
Customer Acknowledgment
By accepting an order, customers acknowledge that they have reviewed the applicable product details, delivery requirements, and purchase terms.
Where an in-person inspection is available, customers are encouraged to examine their purchases before accepting them.
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12. CUSTOMER SERVICE & CLAIMS
Infinite Petals is committed to addressing customer concerns professionally and promptly.
Customers requesting assistance with an order, delivery, refund, replacement, or warranty claim should contact:
Infinite Petals via chat
Customers submitting claims should include their order number, purchase confirmation, a description of the concern, and supporting photographs when required by the applicable policy.
13. INTELLECTUAL PROPERTY
Infinite Petals’ original branding, logos, floral designs, photographs, written materials, and other creative works may be protected under applicable trademark, copyright, and intellectual property laws.
Unauthorized reproduction, distribution, or commercial use of protected materials is prohibited except as permitted by law or with prior authorization.
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INFINITE PETALS
LUXURY. NATURE. FOREVER.
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